Ever thought of Automatic reading of your business related SMS/WhatsApp and automatic replying to the sender in real time?. Want to do a campaign for feedback or polling through SMS/WhatsApp but have no time and resource to Update or Record their feedback ?. Do you get plenty of duplicate messages daily and hence can’t filter out original messages ? Well UMS has a perfect solution to do it for you, “SMS/WhatsApp Reader App”.
The Application can programmatically read your incoming business messages be it on WhatsApp or SMS and push the data in a easy to use Google sheet and/or CRM of your choice.
You can do many things around using this Application following may be the Use-cases.
- Your business groups on WhatsApp receives huge number of messages from your customers or business partners and you are not able to record or analyse it for business purposes. With the UMS developed application you can automatically read these messages and push it in an easy to use Google Sheet. Once in Google Sheets you can easily apply filters and sort your messages as per business requirements.
- Your Business receives orders from your customers via WhatsApp and SMS & You are finding it difficult to track and record the orders. With the Reader App you can track all your orders as they will be pushed in easy to use Google sheets.
- You want to do polling. You can ask your customers to Send Yes/No, Voting, Like/Dislike Messages on your WhatsApp number. The Reader App will push the response in the Google Sheet for record and analysis purpose. This campaign will give you good numbers in terms of volume as people love to interact on WhatsApp than conventional IVRS. Further you can also send out Thank you messages to the customers on their WhatsApp.
- You can run a Feedback campaign from a WhatsApp number and ask your customers to provide their feedback about your product/ services on the WhatsApp number. All the feedback provided by your customers can be pushed in Google Sheets as well as also can be uploaded in the CRM against the contact in the CRM.
- You can also give an additional facility to your customers to log Complaint Tickets via WhatsApp in ticketing CRMs. All the customer messages from the whatsapp chat will be updated in the CRM.
- You Automatically send an acknowledgement message by reading the incoming message from your customer based on some predefined keywords.
- You can also trigger an IVR call based on a keyword in the WhatsApp message sent by the customer. Example If your customers replies I am interested. Then based on the keyword “interested” you can consider placing an IVR call to him to tell more details about your product or services.
- You can automatically create leads in Your CRM based on the incoming WhatsApp message.
Above are just few examples to underline the possibilities of SMS/WhatsApp Reader App. There can be many more such use-cases. The same functionality can be used suit many business needs.
Advantages of WhatsApp Reader Application
- Programatically read and store message in Google Sheet or CRM
- High Level of Data safety.
- Since the data is stored on cloud, the Data can be accessible from any place and across all devices.
- Highly reliable system.
- Simplify the data handling, recording & analysing through the use of simplified google sheets.
- All the data can be pushed in your existing CRM and hence no need for a new system.
- Customers will love to respond on WhatsApp instead of IVRs for feedback.
For More Information on the Product, Its possible Use-Cases & Pricing please Contact Us.